Last updated: August 2026

At Devon’s Field & Fur, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you use our services or visit our website.

We may collect information such as:

• Your name and contact details
• Your address
• Your pet’s name, details and care requirements
• Emergency contact information
• Information relating to bookings and services
• Payment and transaction information
• Information you provide when contacting us or completing enquiry forms

We only collect information that is reasonably necessary to provide our services and communicate with you.

We may use your information to:

• Provide and manage our pet care, dog walking and field services
• Arrange and manage bookings
• Contact you regarding your bookings or enquiries
• Provide appropriate care for your pets
• Process payments
• Keep appropriate business and financial records
• Improve our services and customer experience
• Meet our legal and regulatory obligations

We will not use your personal information for unrelated purposes without a lawful basis for doing so.

We will only share your personal information where necessary to provide our services, fulfil a legal obligation, or where you have given us permission.

We do not sell or rent your personal information to third parties.

Where we use trusted third-party services, such as payment providers, booking systems or website providers, they may process information on our behalf and are responsible for handling it in accordance with applicable data protection laws.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including any legal, accounting or business requirements.

Under UK data protection law, you may have rights including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us using the details provided on our website.

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Devon’s Field & Fur through the contact details provided on our website.

If you are unhappy with how we have handled your personal information, you also have the right to raise a concern with the Information Commissioner’s Office (ICO).